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9 Ways to Improve Small Business Growth
Have you ever wondered how some business take off and grow very rapidly in just a few short years and others stay the same for years and years? Business growth takes strategy and strong leadership....
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Using Text Analytics to Improve the Customer Experience
With today’s use of internet blogs, social networks and the like, customers have a voice, an audience and they talk. They share their experience either with online business reviews, on blogs or social...
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The 5 Step Process of Strategic Planning
Strategic plans help identify what an organization is striving to become and maps out the necessary steps needed to get there. It used to be that strategic plans would go out for ten years but...
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How to Turn Customer Satisfaction into Customer Loyalty
Organizations that understand the importance of happy customers, need to think strategically in order to build a loyal customer base. Successful organizations have learned that there is a difference...
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What is a Vision Statement?
Successful organizations understand the importance of investing the time to define its vision, mission and values in order to provide long-term direction for employees. A business should be able to...
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Advantages and Disadvantages of Performance Appraisals
Employees, as well as managers, often question why organizations do employee performance appraisals. Anyone who has received or been given a performance appraisal could argue why they perceive it to be...
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Business Decision Making Process
There are any number of things that compete for budget dollars. And, budgeting and allocating financial resources can be very challenging. Creating a decision prioritization model for spending can help...
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Job Description Template
Successful organizations put systems in place to help manage employees. The job description is part of that system. Employees need to know what is expected of them and who to go to with questions or...
View Article7 Steps to Implementing Business Strategy
Fulfilling the mission of an organization requires planning and management skills. Every business should have a mapped out strategy and a strategic plan is only as effective as the supporting goals...
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